Try Before Buy Service

Dear Customer,

Thank you for choosing the “Try Before Buy” service from Munilu! To ensure a smooth experience for everyone, please read and agree to the following terms and conditions before completing your order:

1. Product Condition Upon Return:

  • All items tried must be returned in their original condition, free of any damage, stains, or tears.
  • Please keep the products away from perfumes, makeup, or any substances that may leave marks on them.

2. Liability for Damage:

  • If any item is damaged during the trial period, Munilu reserves the right to deduct the damage cost from the refundable deposit.
  • The damage will be assessed by our team, and the full value of the item may be deducted if it becomes unsellable.

3. Trial Duration:

  • Products can be tried for 1–3 days from the date of receipt.
  • Items must be returned within this period to avoid additional charges.
  • You may select 1–3 items at a time.

4. Fees:

  • A cleaning or repair fee may apply for minor damages that do not affect the product's resale value.
  • Upon receiving trial items, the cost of the items you wish to keep, along with a refundable deposit of AED 50, will be collected.
  • If you choose to keep items during the trial (1–3 days), the cost of items kept will be deducted, and the value of returned items, along with the deposit, will be refunded to your bank account within 24 hours.
  • If all items are returned, the full amount, including the deposit, will be refunded to your bank account within 24 hours.
  • If you decide to keep all items, the cost of the items will be retained, and the deposit will be refunded to your bank account within 24 hours.
  • Payment is to be made upon receipt of the order.

5. Inspection of Returned Items:

  • All items will be inspected upon return. If any damage is found, the customer will be contacted with photos and evidence of the condition.

6. Delivery and Return Process:

  • If you wish to keep the product for the trial period (1–3 days), the return fee is AED 15.

7. Acceptance of Terms:

  • By using the “Try Before Buy” service, you agree to comply with these terms and take responsibility for any damage incurred during the trial period.

Agreement Confirmation:

If you chose this service that means you are agree to the above terms and conditions. 

We are confident you will love your experience with Munilu products and welcome any inquiries you may have!