FAQs

To place an order, simply browse our online store, select the items you wish to purchase, and add them to your shopping cart. Then proceed to checkout, where you can enter your shipping and payment details to complete your purchase.

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment methods like Apple Pay or Google Pay.

When your items are shipped out, you should receive notification from us via email providing you with a tracking number !If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it.If you need more detailed information, please send us an email at “contact@munilu.com" we'll help you out.

Shipping times vary depending on your location and the shipping method chosen at checkout. Standard Shipping Times

USA and Canada: 6 - 14 days

Oceania: 8 - 14 days

Europe: 8 - 14 days

Middle East: 8 - 14 days

Note: delivery time may be longer or less than mentioned above in some seasons

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns period is extended from the date you receive your order. We aim to process all orders within 14 working days, however in some cases this may be extended to 30 working days, due to this busy time of year.

If you have any questions Please Contact us on " contact@munilu.com".. Please note that returned items must be unworn, unwashed, and in their original condition with tags attached.

Yes, we provide size guides for most of our products to help you choose the right size. You can find these guides on the product pages themselves

If you have any questions or concerns, you can contact our customer support team through email "contact@munilu.com"customer service representatives are available to assist you during business hours.

We often run promotions and offer discounts to our customers. You can sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers. Additionally, we may offer exclusive discounts to our loyal customers.

NO, recently we do not offer gift wrapping services. But we are working to provide it soon to our customers.

No, only one discount code or coupon can be applied per order. If you have multiple discount codes or coupons, you can use them on separate orders.

Currently, we operate exclusively as an online store and do not have physical retail locations. However, we offer detailed size guides and flexible return policies to ensure you find the perfect fit.

We process orders quickly to ensure prompt delivery, but if you need to modify or cancel your order, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

Yes, we offer gift cards in various denominations. Gift cards are delivered electronically and can be redeemed online at checkout.

We make every effort to display the colors of our products accurately on our website. However, please note that the actual colors may vary slightly depending on your monitor settings

Some of our items may have special care instructions to ensure longevity. Please refer to the care policy page on our website.

You can sign up for our newsletter to receive updates on new arrivals, promotions, and exclusive offers. Additionally, you can follow us on social media for real-time updates and announcements.

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the nature of the issue.

At the moment, we do not offer in-store pickup options. All orders are shipped directly to the shipping address provided during checkout.

We do not offer alterations or tailoring services for clothing purchased online. We recommend visiting a local tailor or seamstress for any alterations needed.

Unfortunately, we cannot guarantee specific delivery dates for orders. Delivery times may vary depending on factors such as shipping method and destination.